Here you can set up your cashless account before the festival, load money onto your account and claim your remaining balance back once the festivla is over.

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HOW TO CLAIM YOUR REMAINING BALANCE BACK

 

No Cashless account yet?
To claim your remaining balance, you first need to create a Cashless account. Register with your email address down below. To link your wristband, you will need the six-digit code found on the back of your chip. You will also be asked to enter your bank details. Once your wristband is connected to your account, you can request your refund.

 

Wristband already linked?
If your wristband is already connected to a Cashless account, the process is very simple: log in to your account and click on “Refund.” Your remaining balance will then be automatically refunded to the last payment method used.

 

You also have the option to donate your balance (fully or partially) to support the Burning Mountain community.

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ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once.

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If you experience any kind of trouble, please reach out to us through the contact form.