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Cashless Infos

  • Is the festival cashless?
    Yes, the festival is cashless. But you can load cash onto your festival wristband. It is always good to have some cash with you, just in case. At the bar (for drinks) you can only pay cashless = with your wristband. The food and non-food stands can also accept cash. The remaining amount at the end of the festival will be refunded to your bank account.
  • What is the burning mountain festival?
    Burning Mountain Festival is a 4 days experience of radical self expression and self commitment. It's not about consuming, it is about participating. The goal of the Festival is all about community and culture. It’s an open canvas where you can leave your marks. It’s a social survival camp. As our social life is transforming more and more into a digital way, we want to be able to connect and exchange and interact “offline” with each other.
  • I can't come. Do you take back my ticket? Can i buy a ticket from someone or sell my ticket?
    The ticket you bought is non refundable as stated in our terms and conditions. However, you can sell your ticket. The tickets are not personalized so you don't have to change the name on the ticket. We recommend that you only buy or sell your ticket via Ticketswap.
  • Do i need to change the name on the ticket when i sell it or buy it?
    The tickets are not personalized, so you don't need to change the name on the ticket. If you buy a ticket on the secondary market, make sure the person you bought it from is written on the ticket and that this person shows you his purchase confirmation. Be aware of ticket scammers!!!
  • I bought a ticket but never got it - what should i do?
    Usually, when this occurs, the ticket has not really been charged on your credit card. If you are sure it has been billed, then the mail maybe went into your spam folder. If this is also not the case, then please send an email to info@burning-mountain.ch and send an inquiry about your ticket purchase.
  • How do i get to the festival?
    Please check our travel information page for all the details.
  • What is the average temperature in Zernez?
    Please read our survival guide. Bring really warm clothes and a rainjacket. Prepare for all weather. The nights are usually VERY COLD at around 5-10 degrees Celsius. Days can get over 30 degrees C° if its sunny. Bring plenty of sun protection (also for the lips) and drink enough water (remember: only clear piss is good piss).
  • Can i arrive on the festival a day before the start?
    No you can't! You can stay in Zernez, there is also a campsite, but you won't be able to enter the festival area before the starting date.
  • How much is a train ticket from Zurich to Zernez?
    If you come from abroad, a return ticket for an adult from Zurich or the airport is roughly CHF 120.-. You can check prices here: www.sbb.ch. You can also take our shuttle bus Baden, Zürich -> Zernez. Tickets for the shuttle are available: https://www.burning-mountain.ch/tickets
  • Will there be showers?
    There are showers available close to the entrance. Tipp: wait till the afternoon and catch a warm or even hot shower.
  • Are there ATM machines on site?
    No, there is no ATM at the festival. There is an ATM machine in Zernez. You can pay with credit card, Maestro, Debitcards etc. BUT we still recommend to bring enough cash with you.
  • Can i bring my drinks to the festival? food?
    When you enter the festival for the fist time, you are allowed to bring either 6 litres of beer OR 6 litres of softdrinks. Glass bottles are prohibited. You are not allowed to bring hard liquor. Please note: the camping site and the festival area are the same. Refill instead of throwing away - We recommend you bring a refillable bottle, there is a water station on the mainfloor and by the entrance where you can always refill your water for free. You can bring your own food.
  • Will there be free water available?
    Water will be available for free from the tab at the festival (there are two tabs). Keep your plastic bottles (NO glass) to refill them and to help us reduce waste.
  • Can i bring a gas cooker or grill?
    Yes you can bring any kind of cooker and cook your own meals. Just make sure that if you want to cook with fire or coal, you will bring a grill to prevent damage to the ground. Disposable barbecues/grills are prohibited.
  • Are there shuttle buses from the train station in Zernez to the festival?
    There will be shuttle buses from the train station Zernez to the festival and back. At night you have to wait until a bus fills up and then it leaves, about 2-3 times per hour. Thank you for your cooperation and patience. There are NO shuttle to Susch or any other village. It’s also possible to walk, around 15-20 min to Zernez. You first transfer upon arrival at the train station in Zernez is free with your festival ticket. After that, you can buy a no-limit Weekend Pass for 10 CHF at the gate or in presale (recommended): https://www.burning-mountain.ch/tickets (Shuttlebus Zernez train station)
  • Where can i sell my ticket if i can't go?
    If you want to sell your ticket please use services like Ticketswap. We do not guarantee that a ticket is real that you buy on the black market. We advice people not to buy tickets from other unofficial sites or via private social media profiles. There has been a lot of scams in the past. The Tickets are not personalized, so you can purchase a ticket without changing the name on the ticket.
  • Can i pay with Euros?
    Yes you can post with Euros on site, but the exchange rate will be 1 EUR = 0.95 CHF. It might be better to change some money before arriving at the event.
  • Until when does the festival goes on?
    Our music programm stops on Sunday at 5pm. You can stay on the campsite until Monday at noon.
  • Can i plug in my electric device?
    We do not provide power outlets. Bring your own generator if you need electrical power. Or rent a locker, please read all the information carefully: https://www.burning-mountain.ch/lockers
  • Can i apply as a DJ to perform?
    No, unfortunately, you can't apply as a dj or liveact.
  • I'm a vendor, can i sell my stuff at the festival?"
    Please send us an email to info@burning-mountain.ch.
  • i'm an artist but not a musician, can i apply to exhibit my art or create something?"
    Yes you can, please send us an email to info@burning-mountain.ch.
  • Do you sell daily tickets? What costs a ticket if i come on sat/sun? Do gate prices get reduced?
    There are NO daily tickets available. The festival is sold out.
  • Do you have a lost & found office? Where can i find my lost object?
    On site, you can check at the entrance or at the bar if we have found your lost item. We will post all lost & found objects on our facebook page within 1-3 days after the event. If you see your object, please send us an email (info@burning-mountain.ch) or private message on facebook including your full address so we can send your valued item to you.
  • When do you release the festival photos? When will you publish the aftermovie?
    We usually publish the festival photos 4-6 weeks after the event. The aftermovie takes a bit longer to produce and is usually released 1-2 months after the event. Thanks for your patience.
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