Cashless Infos

Burning Mountain Festival is a 4 days experience of radical self expression and self commitment. It's not about consuming, it is about participating. The goal of the Festival is all about community and culture. It’s an open canvas where you can leave your marks. It’s a social survival camp. As our social life is transforming more and more into a digital way, we want to be able to connect and exchange and interact “offline” with each other.

Yes, the festival is cashless. But you can load cash onto your festival wristband. It is always good to have some cash with you, just in case. At the bar (for drinks) you can only pay cashless = with your wristband. ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once. The remaining amount at the end of the festival will be refunded to your bank account.

The ticket you bought is non refundable as stated in our terms and conditions. However, you can sell your ticket. The tickets are personalized so you have to change the name on the ticket. To change the name on the ticket, the owner of the ticket has to send us an email to info@burning-mountain.ch with the information of the buyer (name, surname, birthdate and emailadress). Be aware: Due to capacity and time constraints, ticket name changes can only be processed until one week before the festival. Unfortunately, we are not able to make any changes after June 19, 2025. Manual name changes are only possible by contacting info@burning-mountain.ch before this deadline. If you buy or sell your ticket via TicketSwap, the ticket is automatically personalized – no further action is needed.

The tickets are personalized, so you need to change the name on the ticket if you sell it. You can only enter the festival if the name on the ticket corresponds with the name on your ID or Passport. To change the name on the ticket, the owner of the ticket has send us an email to info@burning-mountain.ch with the information of the new buyer (name, surname, birthday, emailadress).

Usually, when this occurs, the ticket has not really been charged on your credit card. If you are sure it has been billed, then the mail maybe went into your spam folder. If this is also not the case, then please send an email to info@burning-mountain.ch and send an inquiry about your ticket purchase.

Please check our travel information page for all the details.

Please read our survival guide. Bring really warm clothes and a rain jacket. Prepare for all weather. The nights are usually very cold at around 5-10 degrees Celsius. Days can get over 30 degrees C° if its sunny. Bring plenty of sun protection (also for the lips) and drink enough water (remember: only clear piss is good piss).

No you can't! You can stay in Zernez, there is also a campsite, but you won't be able to enter the festival area before the starting date. Please note: The festival is SOLD OUT! Please don't travel to Zernez if you don't have a festival ticket. There will be no tickets at the gate.

If you come from abroad, a return ticket for an adult from Zurich or the airport is roughly CHF 120.-. You can check prices here: www.sbb.ch.

There are showers available close to the entrance. Tipp: wait till the afternoon and catch a warm or even hot shower.

No, there is no ATM machine at the festival. There is an ATM machine in Zernez. The festival is cashless, so you can pay with credit card, Maestro, Debitcards etc. You can also top up your wristband with cash.

You are only allowed to bring drinks once, when you enter the festival for the first time. On first entry, you may bring either up to 6 litres of beer OR up to 6 litres of non-alcoholic drinks (softdrinks including water). Glass bottles and hard liquor are not allowed. Please bring a refillable bottle – there are free water refill stations available on the main floor and near the entrance. You can bring your own food.

Water will be available for free from the tab at the festival (there are two tabs). Keep your plastic bottles (NO glass) to refill them and to help us reduce waste.

Yes you can bring any kind of cooker and cook your own meals. Just make sure that if you want to cook with fire or coal, you will bring a grill to prevent damage to the ground. Disposable barbecues/grills are prohibited.

There will be shuttle buses from the train station Zernez to the festival and back. At night you have to wait until a bus fills up and then it leaves, about 2-3 times per hour. Thank you for your cooperation and patience. There are NO shuttle to Susch or any other village. It’s also possible to walk, around 15-20 min to Zernez. You first transfer upon arrival at the train station in Zernez is free with your festival ticket. After that, you can buy a no-limit Weekend Pass for 10 CHF at the gate or in presale (recommended): https://www.burning-mountain.ch/tickets (Shuttlebus Zernez train station)

No, there won’t be a shuttle service. The walking distance from the parking area to the festival site is approximately 20 minutes. We recommend wearing comfortable shoes.

We advice people not to sell or buy tickets via private social media profiles. There has been a lot of scams in the past. The Tickets are personalized. If you sell a ticket, you need to change the name on the ticket by sending us an email to info@burning-mountain.ch with the information of the buyer (name, surname, birthdate and emailadress).

Yes you can pay with Euros and top up your wristbands. There will be an exchange rate for CHF:EUR.

Our music programm stops on Sunday at 5pm. You can stay on the campsite until Monday at noon.

We do not provide power outlets. Bring your own generator if you need electrical power. Or rent a locker, please read all the information carefully: https://www.burning-mountain.ch/lockers

No, unfortunately, you can't apply as a dj or liveact.

Please send us an email to info@burning-mountain.ch.

Yes you can, please send us an email to info@burning-mountain.ch.

The festival is SOLD OUT! Please don't travel to Zernez if you don't have a festival ticket. There will be no tickets at the gate. We will resume ticket sales on Sunday, June 29, 2025, starting at 6:00 AM. Price: CHF 70.– until 12:00 PM. After that, the festival will be freely accessible until the end (5:00 PM).

On site, you can check at the entrance or at the bar if we have found your lost item. We will post all lost & found objects on our facebook page as soon as possible after the event. If you see your object, please send us an email (info@burning-mountain.ch) including your full address so we can send your item to you.

We usually publish the festival photos 4-6 weeks after the event. The aftermovie takes a bit longer to produce and is usually released 1-2 months after the event. Thanks for your patience.

No, drones are not allowed at the festival. In previous years, we experienced several issues with drones brought by visitors – including crashes and conflicts between multiple drones. Additionally, Swiss law is very strict when it comes to flying over crowds or near people. For safety and legal reasons, we’ve therefore decided not to allow any private drone use at the festival.