Question 1

Is the festival cashless?

Accepted Answer

Yes, the festival is cashless. But you can load cash onto your festival wristband. It is always good to have some cash with you, just in case. At the bar (for drinks) you can only pay cashless = with your wristband.

The food and non-food stands can also accept cash.

ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once.

The remaining amount at the end of the festival will be refunded to your bank account.

Question 2

Why is Burning Mountain a cashless event?

Accepted Answer

The cashless system simplifies processes at the points of sale and thus reduces waiting times. Processes can also be made more efficient behind the scenes. Our festival has actually always been cashless, the only new thing is that you load the money onto your wristband.

Question 3

How is the credit topped up?

Accepted Answer

As soon as you have your wristband on site, you can create an account and top up the desired credit. You can top up your cashless account at the several top-up stations on site.

Question 4

What payment methods are available for topping up?

Accepted Answer

Credit oder Debit card, TWINT, cash (only at the Top-Up station on site)

Question 5

How can I top up my wristband during Burning Mountain?

Accepted Answer

You can top up your wristband at the top-up station with your credit card, debit card, TWINT or cash. You can also top up your wristband online with your credit card or TWINT at any time without queuing. The wristband can be topped up as often as you like.

Question 6

Do I have to create a Cashless account?

Accepted Answer

No, but we recommend it because you:
- Can access your expenses at any time
- You can top up your balance at any time
- Your wristband and therefore your credit can be blocked at any time if you lose your wristband or it is stolen 
- You can have your remaining credit refunded after the Burning Mountain.

Question 7

Do I have to create a new cashless account if I have already created one at the last Burning Mountain?

Accepted Answer

No, you do not need to create a new cashless account. You can register with the same login details as in previous years. The transactions from previous years are no longer visible.

Question 8

How can I top up my wristband without a Cashless account?

Accepted Answer

If you have not opened an account in advance, you can top up your wristband at the Top-Up station with cash, TWINT or your bank card. You can also create an account online at any time and top up your wristband without queuing.

Question 9

What do I do if I have lost my wristband?

Accepted Answer

You can block your wristband at the Top-Up Station and have a new one activated. We will transfer your credit to the new wristband. However, this only works if you have created an account. Unfortunately, we cannot block your wristband without an account.

Question 10

Is there a fee for using the cashless system?

Accepted Answer

There is a one time activation fee of CHF 2.- per wristband.

ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once.

Question 11

How does the refund work?

Accepted Answer

You can reclaim your remaining credit via our website from Monday, June 30st, 2025, 12:00 noon until August 30, 2025. You also have the option of donating your remaining balance - or part of it - to the Burning Mountain association.

Already have a Cashless account?

Log in to your account and press "Refund". The balance will be automatically credited to your bank account.

Don't have a Cashless account yet?

To claim your credit back, you need to register on the Burning Mountain website. You will need the code of your Cashless wristband (on the chip) and your bank account details.

Please note: After August 30, 2025, your credit will be reset to CHF 0.00.

Question 12

What about data protection?

Accepted Answer

The data collected is only used for legally required payment processing and is not used for advertising purposes.

Question 13

When can i create my cashless account?

Accepted Answer

Once you are on site and get your wristband, you can create your account or start toping up cash without an online account.

Cashless Infos