top of page
Tickets purchased via third-party platforms such as TicketSwap are not valid and entry cannot be guaranteed. Please only buy tickets through our official sales and resale channels.
FAQs
Burning Mountain Festival is a 4 days experience of radical self expression and self commitment. It's not about consuming, it is about participating. The goal of the Festival is all about community and culture. It’s an open canvas where you can leave your marks. It’s a social survival camp. As our social life is transforming more and more into a digital way, we want to be able to connect and exchange and interact “offline” with each other.
Unfortunately, we do not offer day tickets. Burning Mountain is a full-experience festival, and tickets are only available for the entire event.
Whether there will be gate tickets depends on how the presale goes. If tickets are still available, we will sell them at the gate. If not, we’ll be sold out and there will be no tickets at the gate.
Please check our travel information page for all the details.
Our music programm stops on Sunday at 5pm. You can stay on the campsite until Monday at noon.
Usually, when this occurs, the ticket has not really been charged on your credit card. If you are sure it has been billed, then the mail maybe went into your spam folder. If this is also not the case, then please send an email to info@burning-mountain.ch and send an inquiry about your ticket purchase.
To help keep the festival grounds clean and environmentally friendly, a CHF 10 trash deposit is charged for each ticket. This deposit is fully refundable. On Sunday (11:00-21:00) or Monday (08:00-12:00), simply return a full garbage bag to the designated collection point to receive your CHF 10 back. This system encourages responsible waste disposal and supports our sustainability efforts.
If you are staying at a hotel, you can also reclaim the CHF 10 by presenting a valid hotel booking confirmation.
The ticket you buy is non refundable as stated in our terms and conditions. Selling your ticket is only possible through our official resale platform: https://www.burning-mountain.ch/resale-platform. There is no other possibility to sell your ticket or request a name change.
Tickets are personalized and can only be resold through our official resale platform: https://www.burning-mountain.ch/resale-platform.
Once a ticket has been successfully sold through the platform, the original ticket is automatically cancelled and a new ticket is issued in the buyer’s name. Only the newly issued ticket will be valid for entry.
Please note that ticket transfers, private resales, and name changes outside of the official resale platform are not possible.
Yes, the festival is cashless. But you can load cash onto your festival wristband. It is always good to have some cash with you, just in case. At the bar (for drinks) you can only pay cashless = with your wristband.
ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once.
The remaining balance on your cashless chip will be refunded to your bank account.
You can request your refund until 30.08.2026 at the following link:
👉 https://www.burning-mountain.ch/cashless
Log in using your email address and the code on your cashless chip.
No, there is no ATM at the festival site. The nearest ATM is located in Zernez.
Please note that the festival operates entirely cashless. Payments can only be made using the cashless chip linked to your wristband.
Yes you can pay with Euros and top up your wristbands. The exchange rate is 1 CHF = 1.10 EUR.
No you can't! You can stay in Zernez, there is also a campsite, but you won't be able to enter the festival area nor the parking area before the starting date and starting time.
There will be shuttle buses from the train station Zernez to the festival and back. At night you have to wait until a bus fills up and then it leaves, about 2-3 times per hour. Thank you for your cooperation and patience. There are NO shuttle to Susch or any other village.
Shuttle buses run between Zernez train station and the festival site throughout the festival.
At night, buses operate on demand and depart once they are full, usually around 2–3 times per hour. Thank you for your patience and cooperation.
Please note that there are no shuttle services to Susch or any other village.
It is also possible to walk between the festival site and Zernez; the walk takes approximately 15–20 minutes.
Your first shuttle ride from Zernez train station to the festival upon arrival is included with your festival ticket. After that, you can purchase an unlimited Weekend Shuttle Pass either in advance (recommended) or at the gate:
https://www.burning-mountain.ch/tickets (Shuttlebus Zernez train station)
No, there won’t be a shuttle service. The walking distance from the parking area to the festival site is approximately 20 minutes. We recommend wearing comfortable shoes.
If you come from abroad, a return ticket for an adult from Zurich or the airport is roughly CHF 120.-. You can check prices here: www.sbb.ch.
Please read our survival guide. Bring really warm clothes and a rain jacket. Prepare for all weather. The nights are usually very cold at around 5-10 degrees Celsius. Days can get over 30 degrees C° if its sunny. Bring plenty of sun protection (also for the lips) and drink enough water (remember: only clear piss is good piss).
Smartphones, instant cameras, disposable cameras, and similar devices intended for personal memories are welcome, provided that the privacy and consent of fellow participants are respected.
Professional photo and video equipment — including DSLR and mirrorless cameras, action cameras (e.g. GoPros), drones, gimbals, and similar recording equipment — may only be used by the official Burning Mountain media team and accredited artist media teams.
To protect the privacy of our participants, preserve the unique atmosphere of Burning Mountain, and ensure the safety of all guests, unauthorized filming, photography, content production, and drone operations are strictly prohibited. Any unauthorized professional media equipment or drones may be confiscated and returned after the festival.
Free drinking water is available throughout the festival site. Please bring a reusable bottle (no glass) and refill it at the water stations to stay hydrated and help us reduce waste.
There are showers available close to the entrance. Tipp: wait till the afternoon and catch a warm or even hot shower.
No, you are only buying a space for your vehicle – there is no power or water provided or available on site for caravans. However, you can find water stations on the main festival grounds.
You are only allowed to bring drinks once, when you enter the festival for the first time. On first entry, you may bring either up to 6 litres of beer OR up to 6 litres of non-alcoholic drinks (softdrinks including water).
Glass bottles and hard liquor are not allowed.
Please bring a refillable bottle – there are free water refill stations available.
You can bring your own food.
Yes, you are welcome to bring your own cooker and prepare your own meals.
If you want to cook with fire or charcoal, please make sure to use a grill or another suitable cooking device so that neither the fire nor the grill touches the ground. This helps prevent damage to the site.
Disposable barbecues and disposable grills are not allowed.
No, national flags are not allowed on the festival grounds or in the parking areas. To promote an open, respectful, and peaceful atmosphere, we deliberately ask everyone to refrain from bringing national symbols. In today’s global climate of conflict, such symbols can be perceived as provocative – regardless of intent.
If you do bring a flag, you’ll be asked to leave it at the entrance. It will be safely stored and can be picked up after the festival. Thank you for your understanding and for helping us to create an inclusive and positive festival environment.
Power outlets are available at the curame stage. Otherwise, you are allowed to bring your own generator.
Alternatively, you can rent a locker with charging facilities. Please read all information carefully before booking: https://www.burning-mountain.ch/lockers
No, unfortunately, you can't apply as a dj or liveact.
Please use the appropriate contact form to get in touch with us:
https://www.burning-mountain.ch/contact
Please use the appropriate contact form to get in touch with us:
https://www.burning-mountain.ch/contact
Lost and found items are collected at various locations throughout the festival. At the end of the festival, all items will be brought together and available at the main entrance.
If you have lost or found an item, please check with the staff at the main entrance, any bar, or one of the Top-Up Stations.
We will post all lost & found objects on our facebook page as soon as possible after the event. If you see your object, please send us an email (info@burning-mountain.ch) including your full address so we can send your item to you.
We usually publish the festival photos 4-6 weeks after the event. The aftermovie takes a bit longer to produce and is usually released 2-4 months after the event. Thanks for your patience.
F.A.Qs
bottom of page