FAQs

Burning Mountain Festival is a 4 days experience of radical self expression and self commitment. It's not about consuming, it is about participating. The goal of the Festival is all about community and culture. It’s an open canvas where you can leave your marks. It’s a social survival camp. As our social life is transforming more and more into a digital way, we want to be able to connect and exchange and interact “offline” with each other.

Yes, the festival is cashless. But you can load cash onto your festival wristband. It is always good to have some cash with you, just in case. At the bar (for drinks) you can only pay cashless = with your wristband. ATTENTION! If you are expecting a refund (Volunteer Ticket or Trash Deposit), your cashless chip must already be active. This means you must have topped up CHF at least once. The remaining balance on your cashless chip will be refunded to your bank account. You can request your refund until 30.08.2026 at the following link: 👉 https://www.burning-mountain.ch/cashless Log in using your email address and the code on your cashless chip.

To help keep the festival grounds clean and environmentally friendly, a CHF 10 trash deposit is charged for each ticket. This deposit is fully refundable. After the festival, simply return a full garbage bag to the designated collection point to receive your CHF 10 back. This system encourages responsible waste disposal and supports our sustainability efforts. If you are staying at a hotel, you can also reclaim the CHF 10 by presenting a valid hotel booking confirmation.

The ticket you buy is non refundable as stated in our terms and conditions. Selling your ticket is only possible through our official resale platform: https://www.burning-mountain.ch/resale-platform. There is no other possibility to sell your ticket or request a name change.

The tickets are personalized. Selling your ticket is only possible through our official resale platform: https://www.burning-mountain.ch/resale-platform. There is no other possibility to sell your ticket or request a name change.

Usually, when this occurs, the ticket has not really been charged on your credit card. If you are sure it has been billed, then the mail maybe went into your spam folder. If this is also not the case, then please send an email to info@burning-mountain.ch and send an inquiry about your ticket purchase.

Please check our travel information page for all the details.

Please read our survival guide. Bring really warm clothes and a rain jacket. Prepare for all weather. The nights are usually very cold at around 5-10 degrees Celsius. Days can get over 30 degrees C° if its sunny. Bring plenty of sun protection (also for the lips) and drink enough water (remember: only clear piss is good piss).

No you can't! You can stay in Zernez, there is also a campsite, but you won't be able to enter the festival area before the starting date.

If you come from abroad, a return ticket for an adult from Zurich or the airport is roughly CHF 120.-. You can check prices here: www.sbb.ch.

There are showers available close to the entrance. Tipp: wait till the afternoon and catch a warm or even hot shower.

No, there is no ATM machine at the festival. There is an ATM machine in Zernez. The festival is cashless, so you can pay with credit card, Maestro, Debitcards etc. You can also top up your wristband with cash.

You are only allowed to bring drinks once, when you enter the festival for the first time. On first entry, you may bring either up to 6 litres of beer OR up to 6 litres of non-alcoholic drinks (softdrinks including water). Glass bottles and hard liquor are not allowed. Please bring a refillable bottle – there are free water refill stations available on the main floor and near the entrance. You can bring your own food.

Water will be available for free from the tab at the festival area (there are two tabs). Keep your plastic bottles (NO glass) to refill them and to help us reduce waste.

Yes you can bring any kind of cooker and cook your own meals. Just make sure that if you want to cook with fire or coal, you will bring a grill to prevent damage to the ground. Disposable barbecues/grills are prohibited.

There will be shuttle buses from the train station Zernez to the festival and back. At night you have to wait until a bus fills up and then it leaves, about 2-3 times per hour. Thank you for your cooperation and patience. There are NO shuttle to Susch or any other village. It’s also possible to walk, around 15-20 min to Zernez. You first transfer upon arrival at the train station in Zernez is free with your festival ticket. After that, you can buy a no-limit Weekend Pass for at the gate or in presale (recommended): https://www.burning-mountain.ch/tickets (Shuttlebus Zernez train station)

No, there won’t be a shuttle service. The walking distance from the parking area to the festival site is approximately 20 minutes. We recommend wearing comfortable shoes.

Yes you can pay with Euros and top up your wristbands. The exchange rate for CHF/EUR is 1:1.

Our music programm stops on Sunday at 5pm. You can stay on the campsite until Monday at noon.

We do not provide power outlets. Bring your own generator if you need electrical power. Or rent a locker, please read all the information carefully: https://www.burning-mountain.ch/lockers

No, unfortunately, you can't apply as a dj or liveact.

Please send us an email to shops@burning-mountain.ch.

Yes you can, please send us an email to info@burning-mountain.ch.

Unfortunately, we do not offer day tickets. Burning Mountain is a full-experience festival, and tickets are only available for the entire event. Whether there will be gate tickets depends on how the presale goes. If tickets are still available, we will sell them at the gate. If not, we’ll be sold out and there will be no tickets at the gate.

On site, you can check at the entrance or at the bar if we have found your lost item. We will post all lost & found objects on our facebook page as soon as possible after the event. If you see your object, please send us an email (info@burning-mountain.ch) including your full address so we can send your item to you.

We usually publish the festival photos 4-6 weeks after the event. The aftermovie takes a bit longer to produce and is usually released 1-2 months after the event. Thanks for your patience.

No, drones are not allowed at the festival. In previous years, we experienced several issues with drones brought by visitors – including crashes and conflicts between multiple drones. Additionally, Swiss law is very strict when it comes to flying over crowds or near people. For safety and legal reasons, we’ve therefore decided not to allow any private drone use at the festival.

No, national flags are not allowed on the festival grounds or in the parking areas. To promote an open, respectful, and peaceful atmosphere, we deliberately ask everyone to refrain from bringing national symbols. In today’s global climate of conflict, such symbols can be perceived as provocative – regardless of intent. If you do bring a flag, you’ll be asked to leave it at the entrance. It will be safely stored and can be picked up after the festival. Thank you for your understanding and for helping us to create an inclusive and positive festival environment.

No, you are only buying a space for your vehicle – there is no power or water provided or available on site for caravans. However, you can find water stations on the main festival grounds.